You may return items free of charge, provided that all terms and conditions under the Return and Exchange Policy are met. Returns are accepted within 7 days from shipment date. Returnable items must not have been purchased under the “Sales” category, must be returned in their original packaging, including gift boxes including the hang tag and label, and items must be unworn, unused, unaltered and unwashed. To return the item, you must fill out the Return Merchandise Authorization (RAM) form, which you may access by clicking the Return button in Order History. Giordano.com/ph will process your request within 12 business days. Once request is deemed valid, Giordano.com/ph will send a Return Confirmation e-mail. Securely pack your merchandise and return to courier on scheduled date of pick-up/delivery. To return an item, you may send an email at giordanostorephilippines@gmail.com with the title: “Return” inclusive of photos of the item in its original packaging. Refunds for purchased item will depend on the form of payment used. For Credit and Debit payments, we will process reversal of payments in 10-15 business days. For Cash-on-delivery, you can choose from bank transfer or store credits 10 business days. For Store credit, it will be inserted in your Giordano.com/ph account in 5 business days. When requesting an exchange, we cannot guarantee that the exchange item you wish to receive will be available at the time your request is processed. We highly recommend you simply return the item you wish to exchange, and place a new order for the replacement item on our website.