Delivery

Door-To-Door

Delivery Areas

We offer shipping to all areas in Malaysia, NOT included hotel/guesthouse room and. Do ensure that address is stated completely and correctly, only 1 delivery address per order allowed.

 

Shipping Fee

RM10 standard shipping fee for each order. FREE SHIPPING on orders over RM100, where it is not transferable or redeemable for cash. Strictly NO refund for any shipping & handling fee.

 

Delivery Method

All the parcels are dispatched and delivered by our courier partners. Once your shipment is ready for dispatch, courier tracking number will appears on MY ORDERS - Shipping Info, besides receiving a SMS notification. If you have not seen a status update of your delivery after few days, please contact us at eshop@giordano.com.my for further assistance.

 

Delivery Lead Time

We promised to process confirmed orders in the shortest time possible. We will ship out your order within 1-3 working days. In general, delivery time for major districts require 1-3 working days, where remote areas require 2-4 working days.  

However, delivery may take slightly longer than usual lead time during peak sales/festival periods, due to heavy surges in online orders and courier partner handling capacity. We will make announcement in advance for relevant circumstances. 

ONLINE EXCLUSIVE ITEMS will be shipped from overseas, additional 7-14 delivery days required. Sorry for inconvenience caused.

Parcels are delivered by courier partner on working days between 9am-5pm, no delivery on weekend and statutory Public Holidays. 

Security

At the moment of receiving parcel, you agree to inspect the parcel packing integrity before you or your authorized person signing-off the receipt of delivery. Refuse to sign for received parcel if you have found the seal is broken or any significant damage, contact us at eshop@giordano.com.my with any photo as evidence, if could. Giordano will not be responsible for any loss suffered due to the parcel being received by someone other than the recipient.

 

Undeliverable Orders

Occasionally, orders are returned to us due to incorrect address or failed delivery attempt(s). If the order needs to be re-delivered, RM10 delivery and handling fee is needed.

 

Instore Collection

You may collect your parcel in Giordano Malaysia retail store, which currently applicable in Peninsular Malaysia.

Please check our instore collection list

Shop Name Address Telephone
Batu Pahat Mall G61, Batu Pahat Mall, Lot 2506, Jalan Kluang, 83000 Batu Pahat, Johor 017-4924112
Aeon Bkt Indah Lot G62, Ground Floor, AEON Bukit Indah Shopping Centre, No. 8, Jalan Indah 15/2, Taman Bukit Indah,81 200 Johor Bahru, Johor 012-5468112
KSL City, JB Lot G35, Ground Floor, KSL City, Taman Abad, 80250 Johor Bahru, Johor 012-6364112
Wetex Parade (Muar) Lot 1-22 & 1-23, 1 st Floor, Wetex Parade, 69, Jalan Ali, 84000 Muar, Johor 012-7537112
City Square-JB M1 01, Level 1, Johor Bharu City Square, 108, Jalan Dang Wong Ah Fook, 80000 Johor Bahru, Johor 012-7839112
Aeon Permas Jaya Lot G47 Ground Floor, Aeon Permas Jaya Shopping Centre, No 1 Jalan Permas Utara, Bandar Baru Permas Jaya, 81750 Johor Bahru, Johor 012-4716112
Kluang Mall G 26, Ground Floor, Kluang Mall, Jalan Rambutan, Bandar Kluang, 86000 Kluang, Johor 012-3815113
Aeon Mall Kulaijaya Lot G07, Ground Floor, Aeon Mall Kulaijaya, PTD 106273, Persiaran Indahpura Utama, Bandar Indahpura, 81000 Kulaijaya, Johor 012-9108112
Aeon Tebrau City 2 Lot F06, 1st Floor, No. 1, Jalan Desa Tebrau, Taman Desa Tebrau, 81100 Johor Bahru, Johor 012-4245112
Aeon Bandar Dato' Onn G-09, AEON Mall Bandar D ato' Onn, No. 3, Jalan Dato' Onn 3, Bandar Dato' Onn, 81100 Johor Bahru 012-6572113
Paradigm Mall JB Lot GF-15, Paradigm Mall Johor Bharu, Jalan Skudai, 81200 Johor Bharu 012-6924113
The Mall, Midvalley Southkey F-006, The Mall, Mid Valley Southkey, Persiaran Southkey 1, Southkey, 80150 Johor Bharu, Johor 012-6308112
Shop Name Address Telephone
Alor Star Mall Lot G36, Ground Floor, Alor Star Mall, Kawasan Perusahaan Tandop Baru, 05400 Alor Setar, Kedah 017-4201113
Central Square - Sg. Petani Lot GF-21 Ground Floor Centra l Square, No 23 Jalan Kampung Baru, 08000 Sungai Petani, Kedah 017-9344113
Aman Central Lot G15, Ground Floor, No. 1, Aman Central, Lebuhraya Darul Aman, 05100 Alor Setar, Kedah 012-6510112
Shop Name Address Telephone
KB Mall - Kota Bahru Lot G48, Grd Floor, KB Mall, PT 101 & 102, Jalan Hamzah, Section 16, 15050 Kota Bahru, Kelantan 012-5253118
AEON Mall Kota Bahru Lot G20, Ground Floor, AEON Mall Kota Bahru, Kampung Sireh, Jalan Jambatan Sultan Yahya Petra, 15050 Kota Bharu, Kelantan 012-4007113
Shop Name Address Telephone
Aeon Bdr Malacca Lot G19, Ground Floor, Aeon Bandaraya Melaka Shopping Centre, Level 2, Jalan Agenda, No. 2, Jalan Lagenda, Taman Lagenda, 754 5 0 Melaka. 012-5238112
Dataran Pahlawan, Melaka Lot BS-006, Lower Groun d Floor, Dataran Pahlawan Melaka Megamall, Jalan Merdeka, 75000 Bandar Hilir, Melaka 012-6455112
Mahkota Parade (Melaka) G40, Ground Floor, Mahkota Parade, No.1, Jalan Merdeka, 75000 Melaka 012-4049112
Shop Name Address Telephone
Aeon Seremban 2 Lot G23, Ground Floor, Aeon Seremban 2 Shopping Centre, 112, Per siaran S2B1, Seremban 2, 70300 Seremban, Negeri Sembilan 012-4309112
Aeon Nilai Lot G-30, Aeon Nilai, Persiaran Pusat Bandar Nilai, Putra Point, 71800 Bandar Baru Nilai, Negeri Sembilan 012-6927113
Shop Name Address Telephone
Megamall-Kuantan G15A, Ground Floor, Megamall Kuantan, Jalan Tun Ismail, 25000 Kuantan, Pahang 09-5147360
East Coast Mall 2 Lot L1-33A, Level 1, East Coast Mall, Jalan Putra Square 6, Putra Square, 25200 Kuantan 09-5135010
Kuantan City Mall Lot GF-35, Ground Floor, Kuantan City Mall, Jalan Putra Square 6/1, Putra Square, 25300 Kuantan, Pahang 011-2548 3762
Shop Name Address Telephone
Queensbay Mall Unit LG111, Postal LG 37, Lower Ground Floor, Queensbay Mall, 100, Persiaran Bayan Indah, 11900 Bayan Lepas, Pulau Pinang 012-2157113
Sunway Carnival - Penang UG31, Upper Ground Floor, Sunway Carnival Mall, 3068, Jalan Todak, Pusat Bandar Seberang Jaya, 13700 Seberang Jaya, Pulau Pinang 012-4571113
1st Avenue Lot 1 15, 1 st Floor, 1st Avenue Mall, 10300 Pulau Pinang 012-2546113
Prangin Mall (Penang) Unit Ground 21A, Ground Floor, Prangin Mall, No. 33, Jalan Dr. Lim Chwee Leong, 10100 Pulau Pinang 017-3716113
Megamall-Penang Unit 2828 G95 Ground Level Kompleks Megamall Pinang, 2828 Jalan Baru, Bandar Prai Jaya, 13700 Seberang Perai Tengah, Penang 012-7105113
Gurney Plaza 170 01 66 67, First Floor, Plaza Gurney, Persiaran Gurney, 10250 Penang 012-6845113
Aeon Mall Bukit Mertajam G25, Ground Floor, AEON Mall Bukit Mertajam, Jalan Rozhan, Alma, 14000 Bukit Mertajam, Pulau Pinang 012-5686112
Shop Name Address Telephone
Aeon Ipoh Station 18 Lot G32, Ground Floor, Aeon Ipoh Station 18 Shopping Centre, No. 2, Susuran Stesen 18, 31650 Ipoh, Perak 017-6642113
Aeon Seri Manjung Lot G46, Ground Floor, Aeon Seri Manjung Shopping Centre, Pusat Perniagaan Manjung Point 3, 32040 Seri Manjung, Perak 017-3136113
Aeon Mall Taiping Lot G46, Ground Floor, Pusat Membeli Belah AEON, Lot 8576 & 8577, Jalan Kamunting, 34000 Taiping, Perak 012-7030113
AEON Mall Ipoh Klebang Lot F36, AEON Mall Ipoh Klebang, Lot 12080, Klebang Perdana, 31200 Chemor, Perak 012-7132113
Aeon Kinta City 2, Ipoh G09, Aeon Kinta City Shopping Centre, No. 1 , Jalan Teh Lean, Off Jalan Sultan Azlan Shah Utara, 31400 Ipoh, Perak 017-4817113
Ipoh Parade Lot G31, Ground Floor, Ipoh Parade, 105, Jalan Sultan Abdul Jalil,, Greentown, 30450 Ipoh, Perak 012-3068 113
Shop Name Address Telephone
Aeon Bkt Tinggi Lot F23, First Floor, AEON Bukit Tinggi Shopping Centre, No 1, Persiaran Batu Nilam 1/KS 6, Bandar Bukit Tinggi 2, 41200 Klang, Selangor Darul Ehsan 012-4767113
Subang Parade Lot G27A(i), Ground Floor, Subang Parade, No. 5, Jalan SS 16/1, 47500 Subang Jaya, Selangor 017-5071113
The Curve-Muatiara D'sara Lot G2, Ground Floor, The Curve @ Mutiara Damansara, 17, Jalan PJU 7/7A, Mutiara Damansara, 47800 Petaling, Jaya , Selangor 017-7951113
Shah Alam City Center-SACC Lot G15, Ground Floor, SACC Mall, Jalan Perbandaran 14/9, Pusat Bandar Shah Alam, 40000 Shah Alam, Selangor 012-4015113
Sunway Pyramid LG1.72 & LG 1.72A, Sunway Pyramid, No. 3, Jalan PJS 11/15,, Bandar Sunway, 46150 Petaling Jaya, Selangor 017-4291113
Ampang Point Lot No. M026, Ampang Point Shopping Centre, Jalan Mamanda 3, Ampang Point, Ampang, 68000 Selangor 017-8775113
Selayang Mall Lot G20 & G21, Ground Floor, Selayang Mall, Shopping Centre, Jalan SU9, Taman Selayang Utama, Batu Caves, 68100 Selangor 017-4917113
IOI Mall Lot G10, Bangunan IOI, 8, Jalan Kenari 5, Bandar Puchong Jaya, Off Jalan Puchong, 47170 Puchong, Selangor 017-3639113
The Mines L2-44, The Mines, Jalan Sungei Besi, The Mines resort City, 43300 Seri Kembangan Selangor 017-5791113
Shah Alam G23, Level 2,, Plaza Shah Alam, No.2, Jalan Tengku Ampuan Zabedah E9/E, Section 9, 40100 Shah Alam, Selangor 017-7308113
Aeon Rawang Lot G32 Ground Floor, Aeon Anggun Rawang Shopping Centre, No 1 Persiaran Anggun, Taman Anggun, 48000 Rawang, Selangor 012-4122113
Setia City Mall UG03, Setia City Mall, No.7, Persiaran Setia Dagang, Bandar Setia Alam, Seksyen U13, 40170 Shah Alam, Selangor 012-2672113
Aeon Cheras Selatan Lot G17, Ground Floor, Aeon Cheras Selatan, Lebuh Tun Hussein Onn, 43200 Balakong, Selangor 012-6056113
One Utama 2 Lot F107, First Floor, 1 Utama Shopping Centre, No. 1, Lebuh Bandar Utama, 47800 Petaling Jaya, Selangor 017-7921113
AEON Mall Shah Alam Lot G25, AEON Mall Shah Alam, No. 1, Jalan Akuatik 13/64, Seksyen 13, 40100 Shah Alam, Selangor 012-6698113
Central i-City G-45, Central I-City, Plot 1, I-City, Persiaran Multimedia, Seksyen 7, 40000 Shah Alam, Selangor 012-2376113
Shop Name Address Telephone
Mesra Mall 2 GF20, Mesra Mall, Lot 6490, Jalan Kemaman Dungun, 24200 Kemasik, Kemaman, Terengganu 09-8640199
Shop Name Address Telephone
Pavilion Kuala Lumpur Lot 5.06.00, Pavilion Kuala Lumpur, No.168, Jalan Bukit Bintang, 55100 Kuala Lumpur 017-3934113
Aeon Metro Prima (Kepong) Lot G39 Ground Floor, Aeon Metro Prima Shopping Centre, No 1 Jalan Metro Prima Kepong, 52100 Kuala Lumpur 017-6921113
Aeon Alpha Angle G22, Ground Floor, Aeon Alpha Angle Shopping Centre, Jalan R1, Section 1, Bandar Baru Wangsa Maju, 53300 Kuala Lumpur 012-4602113
Leisure Mall Lot G10 & 11, Ground Level, Cheras Leisure Mall, 56100 Kuala Lumpur 017-7490113
Sungei Wang 2 LG 148, Lower Ground Floor, Sg Wang Plaza, Jalan Sultan Ismail, 50250 Kuala Lumpur 017-3204113
Suria KLCC Lot C15A-B, Concourse Level, Suria KLCC, Kuala Lumpur City Centre, 50088 Kuala Lumpur 017-3141113
Sungei Wang 3 G123, Ground Floor, Sg Wang Plaza, Jalan Sultan Ismail, 50250 Kuala Lumpur 017-3324113
BB8 G05, Ground Floor, Wisma Bukit Bintang, No. 28, Jalan Bukit Bintang, 55100 Kuala Lumpur 012-3972113
Times Square 2 Lot 03-57, Berjaya Times Square, Third Floor, 1, Jalan Imbi, 55100 Kuala Lumpur 012-9820113
Wangsa Walk Lot G29, Wangsa Walk Mall, Wangsa Avenue, No. 9, Jalan Wangsa Perdana 1, Bandar Wangsa Maju, 53300 Kuala Lumpur 017-5741113
Times Square 3 Lot 02-43, 02-43A, 02-45, 02-46 & 02-47, 2nd Floor, Berjaya Times Square, 55100 Kuala Lumpur 017-3861113
Nu Sentral G23, Ground Floor, Nu Sentral, Nu Sentral, No. 201, Jalan Tun Sambanthan, 50470 Kuala Lumpur 012-6269113
Setapak Central Lot G42A, Ground Floor, Setapak Central, No 67 Jalan Taman Ibu Kota, Taman Danau Kota, Setapak 53300 Kuala Lumpur 012-3955113
Sunway Putra Mall Lot 1-7, First Floor, Sunway putra Mall, 100, Jalan Putra, 50350 Kuala Lumpur 012-3199113
Mid Valley 2 F-059, First Floor, Mid Valley City, Lingkaran Syed Putra, 59200 Kuala Lumpur 017-3590113
Sunway Velocity Lot 1-58 & 1-59, Sunway Velocity Mall, Lingkaran SV, Sunway Velocity, 55100 Kuala Lumpur 017-482 4113
Melawati Mall GF-06, Melawati Mall, 355, Jalan Bandar Melawati, Pusat Bandar Melawati, 53100 Kuala Lumpur 012-693 6113
Eko Cheras G-48, Eko Cheras Mall, No. 693, Batu 5, Jalan Cheras, 56000 Kuala Lumpur 017-4725113
Bukit Bintang Flagship 67, Jalan Bukit Bintang, 55100 Kuala Lumpur 017-2424113
AEON Taman Maluri 2 Lot F36, Aeon Taman Maluri Shopping Centre, Jalan Jejaka, Taman Cheras, 55100 Kuala Lumpur 017-7780113
Shop Name Address Telephone
Alamanda 2 LG11, Lower Ground Floor, Alamanda Shopping Centre, Parcel Z, Precint 1, 62000 Putrajaya 012-4009113
IOI City Mall Lot G57, Ground Floor, IOI City Mall, IOI Resort, 62502, Putrajaya 012-4220113

 

Remarks

  1. FREE SHIPPING for all instore collection orders.
  2. Once the parcel arrived at your selected store (Order status index as 7),you may collect it with 8-digits Pick Up Code given in Email/SMS notification or MY ORDERS - Order Status, within 7 days (for online payment) / 3 days (for instore payment).
  3. We could not entertain any request of change of store of collection once the order is confirmed.
  4. If you are not available for parcel collection, an authorized representative may collect on your behalf with Pick Up Code. Anyway, Giordano.com will not be responsible for any loss suffered due to the parcel being collected by someone other than the recipient.
  5. Overdue unclaimed orders will be cancelled. We do monitor the number of cancellations made by customers.
  6. Giordano.com reserves the right to withhold any delivery if have any doubts whatsoever as to your credit worthiness or insufficient identification.



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giordano (m) sdn bhd (230586-p)
lot 5001-5004, 5th floor, block a,
kompleks sentral,
no.33, jalan segambut atas,
51200 kuala lumpur

012-703 5113 (business hrs 9am-5pm, mon to fri)
eshop@giordano.com.my

     




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